FAQ

FAQ

Treść

FAQ - PARTICIPATION IN THE CONFERENCES

1. I resign from participation in the project organized by you.

Enter website konferencje.ptwp.pl, log in and for given project select: I resign from participation.

2. I want to change selected session.

Enter website konferencje.ptwp.pl, log in and select: edit for given project. Then select appropriate sessions.

3. I registered myself some time ago. I haven’t received any reply so far.

Confirmations are not sent automatically. We start to send them around two weeks before a given event. If the project is going to take place in less than 12 days, we send confirmations within 2/3 working days from registration date.

4. When I called your company, I was informed that my application had been accepted. However, I haven’t received any e-mail.

If you haven’t received an e-mail (they are sent by the system, sometimes they get into spam folder), please check the status of your registration at your account. Enter konferencje.ptwp.pl and log in. There is a column "status" for each Project .

There are 3 types of status available:

- accepted – application has been accepted by the Organizer (an e-mail with confirmation has been sent). It means that you can take part in the project.;
- new - waiting for organizer’s confirmation – the application is in our database, but it hasn’t been considered by us yet;
- not accepted - rejected by the organizer – application hasn’t been accepted, you were informed about this by e-mail.

5. I would like to register a few people from company.

It is possible. But you have to create a new account for each person with a new e-mail address. Attention! We will send information regarding registration to the indicated e-mail address. This address is necessary to log into account again.

6. I have created an account for me, I want to use it for somebody else from my company (CEO, Director etc.).

Go to website konferencje.ptwp.pl, log in and edit your contact data. Instead of your data please enter the data of the person you want to register. You leave your e-mail address so all messages, whose addressee is a given person, will be sent to you.

7. I registered myself on the first day when registration started and I was rejected. Why?

Application are not treated on first come, first served basis. Our projects are for free and number of places available is limited. That’s why we give priority to participation of representatives of companies with which we co-operate and to people who were given printed invitations by us. The, if it is only possible, we invite additional people (our subscribers, newsletter recipients etc.).

8. I wrote an e-mail to the address mailing@ptwp.pl and I haven’t received any reply so far.

E-mails sent fromn this address are generated automatically. Please do not answer them. In order to receive answers to your questions please write to: promocja@ptwp.pl.

9. I created an account in the system, but I wasn’t allowed to take part in the conference.

Opening an account in PTWP Group electronic system of registration does not mean that your application has been approved. In order to take part in a given project, after logging in on the website konferencje.ptwp.pl choose the conference you are interested in from the list of conferences.

10. I forgot my password. How can I log in?

Please select option "Password reminder" available at: https://konferencje.ptwp.pl/pl/logowanie-rejestracja. A link with instructions how to set a new password will be sent to the e-mail address indicated by you.

11. I forgot my login. How can I log in?

Login is an e-mail address used during registration process.

12. I cannot register myself. I get a message:"In the database there is already a user with the same e-mail address. If you don’t remember your password please select option I forgot password!"

In the registration system an e-mail address can be assigned only to one user. It is not possible to register more than one person using the same e-mail address.

13. During registration I entered an incorrect e-mail address (typing error). How can I continue?

An account with a wrong e-mail address will not be activated. You have to register yourself once again using a correct address.

14. What shall I enter in the registration form in the field "Copy the code"?

You have to copy into this field the series of letters and digits which are above in the field "Image verification".
Example of image:

This field is aimed at elimination of web robots from registration

15. I created an account, I received an e-mail with activation, however, the link doesn’t work.

Please verify if your e-mail program hasn’t divided the link (it has displayed it in two lines). In this case please copy the whole link sent by e-mail and enter it into browser address bar.

An example of incorrect link:
https://konto.ptwp.pl/konto/reset.html?ver=e7d23aa48dba27624f59asdasdasdasdfde03ae=
a550_1_2011-31-01

An example of correct link:
https://konto.ptwp.pl/konto/reset.html?ver=e7d23aa48dba27624f59asdasdasdasdfde03ae_1_2011-31-01

16. I created an account, however, I haven’t received an e-mail with activation code

An e-mail with an activation link is sent immediately after registration – you should receive it within a few minutes. Certain methods of protecting e-mail server may delay e-mail reception.

In case you haven’t received an e-mail – please check spam folders because the message may be there. If it doesn’t help, please contact e-mail administrator to check if they block messages sent from account: mailing@ptwp.pl. If none of these steps helps, please send a message to the address it@ptwp.pl, with subject "Problem with receiving mail from account mailing@ptwp.pl" and leave your contact data.

17. I have already an account in portal RynekZdrowia.pl. I cannot sign up for any conference.

At the moment an account in portal RynekZdrowia.pl allows you only to access restricted contents. In order to register/sign up for a conference you need to create an account on website konferencje.ptwp.pl. In the nearest future we intend to integrate both accounts.

18. I receive newsletters from your portal / I have already participated in your conference / I have received an invitation to your conference, but after entering my e-amil address I get a message: "Wrong login or password!"

Electronic registration system was established at the end of 2010. A person who used PTWP Group’s services before should be registered on the page konferencje.ptwp.pl for registration purposes

19. I’d like to register myself for Rynek Zdrowia/ Nowy Przemysł / Rynek Spozywczy conference. Why does registration take place on ptwp.pl website? Who is PTWP?

Polish Society for Supporting Enterprise (PTWP) is a publisher of monthly Rynek Zdrowia (Health Market), Miesięcznik Gospodarczy Nowy Przemysł (Economic Monthly New Industry) and magazine Rynek Spożywczy (Food Market) and also conference organizer.

20. How is registration for conference proceeded:

For new users:

a. a user creates an account in PTWP Group’s electronic system of registration, (after the account is created he/she receives automatically an e-mail with activation link)
b. the user activates the account and complete the profile
c. the user selects a conference and submits an application form (in case of multipanel conferences it is necessary to select panels in which a user wants to take part),
d. application is accepted/ rejected by the organizer. As soon as the organizer makes a decision, the user gets a message by e-mail. Please remember that applications are not considered automatically.

For users who have already an account in electronic system of registration after logging on konferencje.ptwp.pl only points c) and d) of the given instructions are valid.

21. I have found an error on your website. How can I inform about it?

Please use an application form which is on the bottom of this page.